FAQ

About Flamingo
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Where can I buy Flamingo products (besides this website)?

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In the US, you can find Flamingo at Target, Walgreens, CVS, and Costco, as well as a handful of grocery stores including Kroger, Wegmans, Meijer, HyVee, Harris Teeter, HEB, Stop & Shop, Hannaford, Giant. Flamingo is also available for delivery alongside your groceries with Instacart. In Canada, you can find us at Walmart and Shoppers Drug Mart. We recommend contacting your local store if you’re looking for a specific product!
What is your relationship to Harry's?

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Flamingo was the first brand to be launched through Harry’s Labs. We leveraged the Harry’s factory and product expertise to design a suite of easy, elevated, highly effective body care.
Do you make any charitable contributions?

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We set aside 1% of sales to support nonprofits working to improve the physical, mental, and emotional health of women globally. We believe education and healing are core to having a strong relationship with your body. Learn more about our partners at shopflamingo.com/about.
I’m an influencer/content creator/brand and I want to partner with Flamingo. Who should I contact?

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Email our partnerships team directly at partnerships@shopflamingo.com.
Shave
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How often should I change my blade cartridge?

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Everyone’s shave routine and rate of hair growth is unique but generally we suggest changing your blade cartridge every 6-8 uses, or when you start to feel tugging or pulling as you shave.
What’s the best way to store my razor?

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To keep your razor in the best shape, store it upright, preferably in a dry place away from the shower spray. This is where a shower holder, included in our Shave Set, can help.
I am having trouble getting the shower holder to stick. Any tips?

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Make sure the suction cup and surface you’re sticking it to are both clean and free from debris. The smoother the surface, the better. Pro tip: add a little emollient (we like Vaseline) around the rim of the suction cup to help it stick, and “burp” the suction cup to remove air.
Can I use a Harry’s Blade on a Flamingo Handle? What blades are compatible with Flamingo handles?

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Yes, Harry’s blades can be used on Flamingo handles and Flamingo blades can also be used on Harry’s handles.
How do I remove the blade from the handle?

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Hold the base of the handle with the Flamingo logo facing up. Pinch the left and right sides of the rigid plastic connector below the handle with your thumb and forefinger. Slide that connector piece away from the handle. The blade cartridge should pop off easily.
Did you change your razor? Is this a new design?

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We made some upgrades! Our razor still has 5 sharp stainless blades, but now they’re surrounded by a water-activated 360° comfort system to help protect skin from irritation. We also introduced new handle colors: Lilac, Sage, Rose, and Papaya.
Can I still use my old handle or blades with the new handle and blades?

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If you still have your metal-accented handle or lots of original Flamingo blades on hand, don’t worry; the new blades fit any Flamingo handle, and the new handle fits any Flamingo blades.
New razor—how exciting! Can I get this in retail stores, too?

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Currently the updated razor is only available on shopflamingo.com, but you’ll start seeing it pop up at our retailers throughout the winter and spring of 2022. Follow @meetflamingo on Instagram for the latest news.
Wax
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How long will the results from wax kits last?

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Wax results last up to four weeks, depending on how quickly your hair grows.
Are the wax strips safe to use on sensitive skin?

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Everyone’s skin is different, so we recommend spot testing before use. Some skincare products like retinols, chemical exfoliants, alcohol based toners, and products containing ascorbic acid can increase skin’s sensitivity to wax, so stop use for a few days before waxing. Check out shopflamingo.com/wax for more information and step-by-step instructions.
How do I use the wax strips?

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Make sure your skin is clean and dry, then pull strips slowly apart to ensure even wax distribution. Massage the strip into your skin after applying. Pull your skin taut, then pull the wax strip in the opposite direction of the hair growth quickly and close to the skin. Visit shopflamingo.com/wax for step-by-step tutorials.
Can I reuse the wax strips and post-wax cloths?

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Each wax strip can be used for 2-4 pulls, depending on the thickness and density of your hair. Post-wax cloths are intended to be used for one waxing session; however, one cloth can be used on multiple areas of the body during the same waxing session.
Can I use the wax kits to give myself a Brazilian wax?

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We wouldn’t recommend it. Our Pubic Hair Wax Kit can be used externally on your vulva and inner thighs, but it’s not meant for internal use (translation: don’t use it on your labia and anus!).
Do you have any tutorials on how to wax?

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Yes, plenty! Check out shopflamingo.com/wax for tips, tricks, and step-by-step instructions on how to wax.
Body Care
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Where can I use Ingrown Spot Treatment?

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We formulated Ingrown Spot Treatment for external use, such as underarms and the pubic area. It can also be used on your face, though we recommend doing a spot test before use since facial skin is more sensitive. Also: always use SPF, especially after an exfoliating treatment like this one!
How long does Ingrown Spot Treatment take to work?

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When applied twice daily, you should start seeing results within a few days.
How can a body lotion also exfoliate my skin? Won’t that dry it out?

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Exfoliation actually preps skin for better hydration. All of our body moisturizers contain white willow bark, a gentle source of salicylic acid that exfoliates for softer skin. Combining exfoliation with our products’ moisturizing ingredients gives you two skin-softening benefits in one!
What’s the best way to apply Light Hydrating Spray?

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We recommend applying Light Hydrating Spray while standing on a non-slippery surface, like a bath mat or towel. Hold it a couple of inches away from skin (think: putting on spray sunscreen) and apply with abandon. No need to rub it in.
What is your squalane derived from?

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The squalane in our body moisturizers is plant-derived (we get ours from sugarcane).
Help! I’m getting Foaming Shave Gel all over the place.

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Sometimes this happens if you shake the Foaming Shave Gel canister before use. It arrives pressurized, so there’s no need to do that before using. The best way to dispense the shave gel is to gently press the nozzle and spray it into your cupped hand, then apply where you want to shave.
Products
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Are your products vegan?

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All of our products are vegan aside from our wax strips, which contain beeswax.
Are your products cruelty free?

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All of our products are cruelty free and have never been tested on animals.
Is your packaging sustainable and/or recyclable?

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We care deeply about sustainability and are currently working on more earth-friendly ways to bring our products to you. Currently, most of our products are shipped in recyclable cardboard boxes and most of our packaging is recyclable. Check individual product packaging for guidance.
Orders
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How long will it take my order to arrive?

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With our free shipping option, it can take about 10-14 business days for your order to arrive. We will send you a confirmation email that includes tracking information when your order ships. Orders to Alaska, Hawaii, and U.S. territories may take up to 4 weeks to arrive.
Where do you ship?

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We currently fulfill orders anywhere in the U.S., including overseas territories. Unfortunately, we are unable to ship internationally at this time. Given current shipping regulations outside of our control, we cannot ship Foaming Shave Gel to APO/DPO/FPO destinations.
Do you offer free shipping? How much does shipping cost?

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We offer free shipping for orders over $15. For orders under $15, economy shipping costs $3. We also offer one day and ground shipping options based on location. If available, you will see these options at checkout.
What forms of payment do you accept?

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We accept Visa, MasterCard, American Express, and Discover. Currently, we do not accept PayPal or prepaid cards.
Can I change or cancel my order?

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We try to ship orders as quickly as possible, which means we might not catch your order in time to change or cancel it. You can always call at 888-205-9655 from 10am-4pm EST, Monday-Friday, or email us at help@shopflamingo.com and we’ll do everything we can to help.
What is your refund and replacement policy?

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We offer a quality guarantee on all of our products. If you’re not satisfied with your purchase in the first 30 days, we'll provide a full refund. If your order arrives damaged, contact help@shopflamingo.com for a replacement.
Subscription
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Do you offer a shave and/or wax subscription?

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We do, with personalized recommendations based on your routine and preferences. Take the quiz to get started at shopflamingo.com/quiz.
How does the subscription work?

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After answering a few questions at shopflamingo.com/quiz, we start you off with a personalized trial box. Get a feel for the products and 17 days after that order is sent, we'll ship your next box. Your subscription will continue from there. You can cancel or modify anytime within your account.
How can I change or cancel my subscription?

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You can cancel or modify your subscription anytime by visiting your account profile page, which you can find by clicking “Sign In” or “Account” in the upper right-hand corner of the page. There, you can add or remove products, change how often it ships, and delay or skip your next shipment.
When will my credit card be charged?

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Your card will be charged when your subscription ships. You will receive an email 2 days before, so you have time to modify or cancel if needed.
Accounts
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I can’t get into my account/forgot my password!

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Visit the sign in page at shopflamingo.com/en/us/sign-in and click “forgot password.” You’ll be prompted to enter the email address associated with your account. You’ll receive an email with instructions to reset your password. If you don’t, check your spam or other folders and email help@shopflamingo.com for further assistance.
Other
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How do I use discount codes on your website?

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When you’re ready to check out, enter your discount code in the “Discount” box on the right-hand side of the check-out page and click “Apply.” Easy!
I have a question that’s not answered here!

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We’re always happy to help. Email us at help@shopflamingo.com or call at 888-205-9655. We're available from 10am-4pm EST, Monday-Friday (except holidays). If you have a question outside of those hours, send us an email and we’ll respond the following business day.

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Flamingo and Flamingo Design are trademarks and/or registered trademarks of Harry's Inc. or its affiliates

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Flamingo and Flamingo Design are trademarks and/or registered trademarks of Harry's Inc. or its affiliates

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feel-good content

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